Wallets/mi-bancolombia
Mi Bancolombia (formerly Bancolombia Personas)
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Overview
Bancolombia is Colombia's largest bank by assets + Mi Bancolombia (formerly Bancolombia Personas) is Bancolombia's flagship Colombian retail-banking mobile app [1, 2, co-cro]. 2025 baseline: 9M+ users (Mi Bancolombia improved experience target) + 78% of Colombian transactions conducted via mobile and internet (per Financial Superintendence).
Distinctive Mi Bancolombia positioning [1, 2]:
- App evolution Jan 8 2025: Bancolombia Personas → Mi Bancolombia (more agile + customizable application)
- March 25, 2025: Personas app ceased functioning permanently — distinctive Colombian banking-app migration moment
- Mi Bancolombia early performance (since Jan 8 2025 launch): 1.6M+ active users + 50M+ transactions recorded
- Processing capacity: 1,400 transactions per second
- Multi-country presence: 6 LatAm countries (Bancolombia Group)
Nequi sister entity [3]: Bancolombia owns Nequi (Colombia's largest neobank; 13M+ users H1 2025) — sister wallet brand.
History
1875 — Banco de Colombia founded as one of Colombia's oldest commercial banks.
1998 — Banco Industrial Colombiano + Banco de Colombia merger to form Bancolombia.
2003 — Bancolombia ADR + NYSE listing (NYSE: CIB).
2010s — Bancolombia Personas app launched as Colombian retail-banking mobile app.
2016 — Nequi launched by Bancolombia as Colombian digital-bank brand (now Colombia's largest neobank).
January 8, 2025 — Mi Bancolombia app launches — evolved from Bancolombia Personas; more agile + customizable for 9M+ users.
March 25, 2025 — Bancolombia Personas app ceased functioning permanently [2] — distinctive Colombian banking-app migration moment.
2025 — Mi Bancolombia early performance (since Jan 8 2025): 1.6M+ active users + 50M+ transactions [1].
Ownership & operator
Operating entity: Bancolombia S.A. (BVC: BCOLOMBIA; NYSE: CIB).
Major shareholders: Grupo Empresarial Antioqueño / GEA (consortium of Colombian business groups including Grupo Sura + Grupo Argos; controlling) + various Colombian institutional + BVC + NYSE public floats.
Regulators: Superfinanciera (Superintendencia Financiera de Colombia).
Technical integration
| Layer | Description |
|---|---|
| Channels | Mi Bancolombia app (iOS + Android; CO retail-banking primary mobile channel; since Jan 8 2025; evolved from Bancolombia Personas) + Bancolombia Online Banking + Bancolombia cards + Bancolombia branch network |
| Identifiers | Phone + email + card number + cédula (Colombian ID) |
| CO rail | [[pse]] (PSE - Pagos Seguros en Línea; Colombian online payment standard via ACH Colombia) |
| License | Bank (Bancolombia full Colombian banking license; CO largest bank by assets) |
| Sub-products | Bancolombia Account + Bancolombia Cards + Bancolombia Crédito + Bancolombia Inversiones + Bancolombia Seguros + Bancolombia Empresas + Bancolombia Pyme (SME) + Bancolombia Sucursal Virtual + Mi Bancolombia + Nequi (Colombia's largest neobank sister; 13M+ users H1 2025) + Banca Privada |
| Multi-country presence: CO + Panama + Guatemala + El Salvador + Honduras + Costa Rica (Bancolombia Group regional banks) | |
| Distinctive Mi Bancolombia migration (Mar 25 2025): Bancolombia Personas → Mi Bancolombia complete cutover |
Users & growth
2025 baseline [1]:
- 9M+ Bancolombia mobile-app users (Mi Bancolombia improved experience target)
- Mi Bancolombia early performance (since Jan 8 2025 launch): 1.6M+ active users + 50M+ transactions
- Processing capacity: 1,400 transactions per second
- 78% of Colombian transactions conducted via mobile and internet (Financial Superintendence)
Use cases
Colombian + multi-country LatAm retail + corporate + SME + private banking via Mi Bancolombia + Online Banking + cards + branches; PSE Colombian online payment standard; Bancolombia Inversiones + Seguros + Empresas + Pyme + Sucursal Virtual; Nequi (Colombia's largest neobank sister) for digital-only customers; multi-country (CO + Panama + Guatemala + El Salvador + Honduras + Costa Rica).
Implementations & partners
Operator: Bancolombia S.A. (BVC: BCOLOMBIA; NYSE: CIB).
Major shareholders: Grupo Empresarial Antioqueño / GEA (consortium of Colombian business groups including Grupo Sura + Grupo Argos; controlling) + Colombian institutional + BVC + NYSE public floats.
Major Colombian banking + neobank competitors:
- [[davivienda]] (Davivienda; CO Big-3 bank; DaviPlata 19M+ customers + 15M+ active users; #2 CO digital wallet after Nequi)
- Banco de Bogotá + BBVA Colombia (BBVA's Colombian subsidiary) + Banco Popular + Scotiabank Colpatria + Itaú Colombia (CO banking competitors)
- nequi (Nequi; Bancolombia's neobank sister; Colombia's largest neobank; 13M+ users H1 2025)
- MOVii (CO 3rd-largest neobank)
- Banco W + Banco Caja Social + Banco WWB + Bancompartir (CO microfinance banks)
Bancolombia Group regional banks: Bancolombia + Banco Agrícola (El Salvador) + Banistmo (Panama) + BAM (Banco Agromercantil; Guatemala) + Banco Atlántida (Honduras) + Promerica (Costa Rica) — distinctive Bancolombia Group LatAm regional presence.
Regulator: Superfinanciera.
Fun facts
- Colombia's largest bank by assets.
- 1875 founding as Banco de Colombia — one of Colombia's oldest commercial banks.
- 1998 Banco Industrial Colombiano + Banco de Colombia merger formed Bancolombia.
- 2003 NYSE ADR listing (NYSE: CIB).
- 2016 Nequi launched by Bancolombia (now Colombia's largest neobank with 13M+ users H1 2025).
- January 8, 2025 Mi Bancolombia launch — evolved from Bancolombia Personas.
- March 25, 2025 Bancolombia Personas app ceased functioning permanently — distinctive Colombian banking-app migration moment.
- Mi Bancolombia early performance: 1.6M+ active users + 50M+ transactions; 1,400 transactions per second.
- 78% of Colombian transactions conducted via mobile and internet.
- 6 LatAm countries (CO + Panama + Guatemala + El Salvador + Honduras + Costa Rica).
Comparison
| Feature | Mi Bancolombia | [[davivienda]] (CO Big-3 bank rival; DaviPlata 19M+ customers) | nequi (Bancolombia's neobank sister; Colombia's largest neobank 13M+ H1 2025) | [[banorte]] (Mexico Big-2 bank rival; 12M clients) | [[banco-itau]] (Brazil's largest private bank + LatAm largest comparable) |
|---|---|---|---|---|---|
| Operator | Bancolombia S.A. (BVC: BCOLOMBIA; NYSE: CIB; Grupo Empresarial Antioqueño / GEA consortium controlling + Colombian institutional + BVC + NYSE public floats) | Banco Davivienda S.A. (BVC: PFDAVVNDA; Grupo Bolívar controlling) | Nequi (Bancolombia subsidiary) | Banco Mercantil del Norte / Banorte (BMV: GFNORTEO; Carlos Hank González family) | Itaú Unibanco Holding S.A. (B3: ITUB4; NYSE: ITUB; IUPAR + Itaúsa + Moreira Salles family + B3 float) |
| Type | Colombia's largest bank by assets + Mi Bancolombia primary retail-banking mobile (since Jan 8 2025; evolved from Personas) + Nequi neobank sister + 6 LatAm countries Bancolombia Group | CO Big-3 bank + DaviPlata mobile banking + digital wallet | Colombia's largest neobank + Bancolombia sister | Mexico's largest local bank + Banorte Móvil best in LatAm (2025 World Finance + Global Finance recognition) + bineo digital bank + RappiCard | Brazil's largest private bank + LatAm largest by market value + Itaú App superapp + Iti digital bank |
| Country | CO + 5 other LatAm countries | CO + 5 other LatAm countries | Colombia | Mexico | BR + 11 other countries |
| Users | 9M+ Bancolombia mobile-app users; Mi Bancolombia 1.6M+ active users + 50M+ transactions since Jan 8 2025 launch; 1,400 transactions/sec | DaviPlata 19M+ customers + 15M+ active users | 13M+ users (H1 2025; Colombia's largest neobank) | 12M clients | ~60M customers worldwide |
| Distinctive | 1875 Banco de Colombia founding; 1998 BIC + Banco de Colombia merger; 2003 NYSE ADR listing; 2016 Nequi launch; Jan 8 2025 Mi Bancolombia launch; Mar 25 2025 Personas app permanent shutdown; 78% Colombian transactions via mobile/internet (Financial Superintendence); 6 LatAm countries Bancolombia Group regional banks (Banistmo PA + Banco Agrícola SV + BAM GT + Banco Atlántida HN + Promerica CR) | DaviPlata #2 CO digital wallet after Nequi; 19M+ customers | 13M+ users H1 2025; #1 Colombian neobank | 2025 World Finance Best Consumer Digital Bank + Best Banking App in Mexico; Banorte Móvil best at national + LatAm regional level; Apr 2025 RappiCard full ownership acquisition; Banorte bineo digital bank | 1924 centennial 2024; Itaú + Unibanco 2008 merger; LatAm's largest bank by market value Nov 2025 R$460B (US$82B); Iti digital bank for unbanked |
Status
Active, Colombia's largest bank by assets [1, 2]:
- Bancolombia S.A. (BVC: BCOLOMBIA; NYSE: CIB) since 1875 (Banco de Colombia founding) / 1998 (BIC + Banco de Colombia merger).
- Mi Bancolombia app since January 8, 2025 (evolved from Bancolombia Personas) for 9M+ users; March 25, 2025 Personas app ceased functioning permanently.
- Mi Bancolombia early performance: 1.6M+ active users + 50M+ transactions; 1,400 transactions/sec.
- Nequi sister entity (Colombia's largest neobank; 13M+ users H1 2025).
- 6 LatAm countries Bancolombia Group regional banks.
- Grupo Empresarial Antioqueño / GEA controlling shareholders.
- Superfinanciera regulated.
Sources
- 1 App Personas evoluciona a Mi Bancolombia — Bancolombia
- 2 Aplicación Personas de Bancolombia dejará de funcionar a partir de marzo — Infobae Feb 24 2025
- 3 App de Bancolombia se despide hoy — El Universal Mar 25 2025
- 4 App Mi Bancolombia: el Banco en tus manos — Bancolombia
- co-cro In-corpus:
reports/countries/CO-colombia.md
Source
Biography extracted from mi-bancolombia.md. See matrix.md for standards-support matrix if present.