Wallets/usaa
USAA
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Overview
USAA (United Services Automobile Association) is US military member-owned reciprocal inter-insurance exchange + banking + 14.3M members 2025 + nearly 10M unique mobile app users [1, 2, us-cro]. 2025 baseline: USAA 14.3M members + nearly 10M unique mobile app users + USAA Mobile 4.3 Play Store rating + 4.8 App Store rating (nearly 2M combined user ratings); USAA San Antonio Texas HQ; USAA mobile app traffic +12% growth around 2021.
Distinctive USAA positioning:
- US military member-owned reciprocal inter-insurance exchange + banking (USAA founded by 25 US Army officers to insure each other's cars; San Antonio Texas HQ)
- 14.3M members 2025
- Nearly 10M unique mobile app users
- USAA Mobile 4.3 Play Store rating + 4.8 App Store rating (nearly 2M combined user ratings)
- USAA mobile app traffic +12% growth around 2021
- USAA Federal Savings Bank + USAA Casualty Insurance Company + USAA Life Insurance Company
- Jun 20 1922 USAA founding by 25 US Army officers in San Antonio, Texas → distinctive US military insurance heritage (originally United Services Automobile Association; "founded by members + still owned by members")
- USAA membership eligibility: Current + former US military + Department of Defense civilian + USAA member family members (intergenerational membership distinctive USAA characteristic)
History
Jun 20 1922 — USAA founded by 25 US Army officers in San Antonio, Texas (originally United Services Automobile Association; "founded by members + still owned by members") → distinctive US military insurance heritage.
1996 — USAA Federal Savings Bank founding as USAA banking subsidiary.
2010 — USAA Mobile app launches.
2025 — USAA 14.3M members + nearly 10M unique mobile app users + USAA Mobile 4.3 Play Store + 4.8 App Store ratings (nearly 2M combined user ratings) [1, 2, 3].
Ownership & operator
Operating entity: United Services Automobile Association (USAA; US member-owned reciprocal inter-insurance exchange; San Antonio Texas).
Major shareholders: USAA 14.3M US military members (distinctive US member-owned reciprocal inter-insurance exchange model; "founded by members + still owned by members").
Regulators: OCC + FDIC + state-level (USAA Federal Savings Bank) + Texas Department of Insurance + state insurance regulators (USAA insurance).
Technical integration
USAA Mobile app (iOS + Android; 4.3 Play Store + 4.8 App Store ratings; nearly 2M combined user ratings) + usaa.com online + USAA cards (Visa + Mastercard) + USAA online-only banking (no branch network); ACH + Zelle + RTP + Fedwire; USAA Federal Savings Bank + USAA Casualty Insurance Company + USAA Life Insurance Company.
Users & growth
2025: USAA 14.3M members + nearly 10M unique mobile app users + USAA Mobile 4.3 Play Store rating + 4.8 App Store rating (nearly 2M combined user ratings).
Use cases
US military retail + private + corporate + investment + insurance + auto insurance + life insurance + mortgage + auto loans banking via USAA Mobile + usaa.com online + cards + USAA online-only banking; ACH + Zelle + RTP + Fedwire; USAA Federal Savings Bank + USAA Casualty Insurance Company + USAA Life Insurance Company.
Implementations & partners
Operator: United Services Automobile Association (USAA; US member-owned reciprocal inter-insurance exchange; San Antonio Texas); USAA 14.3M US military members.
Subsidiaries: USAA Federal Savings Bank + USAA Casualty Insurance Company + USAA Life Insurance Company + USAA Investment Services + USAA Real Estate Company.
Major US military member-owned banking competitors: [[navy-federal]] (US largest credit union by assets nearly 3x second-largest; ~$200B assets + 15M+ members + $165B+ deposits + 350+ branches worldwide; US military member-owned) + Pentagon Federal Credit Union (PenFed; US 3rd-largest credit union; military).
Major US Top-10 banking competitors: [[chase-mobile]] + [[bank-of-america]] + [[wells-fargo]] + [[citi-mobile]] + [[us-bank]] + [[truist]] + [[pnc-bank]] + [[capital-one]] + [[td-bank-us]].
Regulators: OCC + FDIC + state-level + Texas Department of Insurance + state insurance regulators.
Fun facts
- US military member-owned reciprocal inter-insurance exchange + banking (USAA founded by 25 US Army officers to insure each other's cars; San Antonio Texas HQ).
- 14.3M members 2025.
- Nearly 10M unique mobile app users.
- USAA Mobile 4.3 Play Store rating + 4.8 App Store rating (nearly 2M combined user ratings).
- USAA mobile app traffic +12% growth around 2021.
- USAA Federal Savings Bank + USAA Casualty Insurance Company + USAA Life Insurance Company.
- Jun 20 1922 USAA founding by 25 US Army officers in San Antonio, Texas (originally United Services Automobile Association; "founded by members + still owned by members") → distinctive US military insurance heritage.
- USAA membership eligibility: Current + former US military + Department of Defense civilian + USAA member family members (intergenerational membership distinctive USAA characteristic).
Comparison
| Feature | USAA | [[navy-federal]] (US largest credit union by assets nearly 3x second-largest rival; US military member-owned; ~$200B assets + 15M+ members) | Pentagon Federal Credit Union (PenFed; US 3rd-largest credit union rival; military) | [[chase-mobile]] (US #1 by assets rival; Chase Mobile 50M+ active users) | [[bank-of-america]] (US #2 by assets rival; Erica AI assistant) |
|---|---|---|---|---|---|
| Operator | United Services Automobile Association (USAA; US member-owned reciprocal inter-insurance exchange; San Antonio Texas) | Navy Federal Credit Union (US member-owned credit union) | Pentagon Federal Credit Union (US member-owned credit union) | JPMorgan Chase & Co (NYSE: JPM) | Bank of America Corporation (NYSE: BAC) |
| Type | US military member-owned reciprocal inter-insurance exchange + banking + 14.3M members + nearly 10M unique mobile app users + USAA Mobile 4.3 Play Store + 4.8 App Store ratings + USAA Federal Savings Bank + USAA Casualty Insurance + USAA Life Insurance | US largest credit union by assets nearly 3x second-largest + ~$200B assets + 15M+ members + $165B+ deposits + 350+ branches worldwide + US military member-owned | US 3rd-largest credit union + military member-owned | US #1 by assets + 80M+ customers + Chase Mobile 50M+ active users | US #2 by assets + 67M+ Bank of America customers + Erica AI assistant 17M+ active users |
| Country | US | US | US | US + 100+ countries | US + 35+ countries |
| Distinctive | Jun 20 1922 USAA founding by 25 US Army officers in San Antonio, Texas (US military insurance heritage; "founded by members + still owned by members"); 1996 USAA Federal Savings Bank founding; 2010 USAA Mobile launch; USAA membership eligibility (current + former US military + Department of Defense civilian + USAA member family members; intergenerational membership) | Jan 17 1933 Navy Department Employees' Credit Union founding for Navy Department employees (US military credit union heritage); 1947 renamed Navy Federal Credit Union; Headquartered in Vienna, Virginia | 1935 Pentagon Federal Credit Union founding | 1799 Bank of the Manhattan Company founding; 2000 Chase Manhattan + J.P. Morgan & Co merger | 1904 BankItaly founding by Amadeo Giannini; 1998 NationsBank + BankAmerica merger |
Status
Active, US military member-owned reciprocal inter-insurance exchange + banking + 14.3M members 2025 [1, 2, 3]:
- United Services Automobile Association (USAA; US member-owned reciprocal inter-insurance exchange; San Antonio Texas) since Jun 20 1922 USAA founding by 25 US Army officers in San Antonio, Texas + 1996 USAA Federal Savings Bank founding.
- 14.3M members + nearly 10M unique mobile app users + USAA Mobile 4.3 Play Store + 4.8 App Store ratings (nearly 2M combined user ratings).
- USAA Federal Savings Bank + USAA Casualty Insurance Company + USAA Life Insurance Company.
- OCC + FDIC + state-level + Texas Department of Insurance + state insurance regulators.
Sources
- 1 2025 Annual Report to members — USAA
- 2 USAA Bank — Personal Banking and Financial Services
- 3 USAA Improving Member Experience with Faster, Modernized Mobile App — USAA News
- us-cro In-corpus:
reports/countries/US-united-states.md
Source
Biography extracted from usaa.md. See matrix.md for standards-support matrix if present.